KS Dev Update - New Survey Tool

Over the past 6-12 months, the number one most requested new feature from KS customers has been to include the ability to create surveys, as well as assessments, direct from the KS admin dashboard.

So, we have been working on creating a 'survey mode' area, which enables KS admins to deploy a standalone survey, or a hybrid combined test/survey, with a mix of standard test questions and questions which do not require a 'right or wrong' answer.

Here's a walk through of the new tools:

Log in to the KS admin dashboard, in the same way as usual, but note the addition of a new 'Survey' button on the main login page:

When you log in to the admin dashboard, you'll see a new feature top right of the page. Hover over the 'Current mode' text and you'll see this popup menu:

Click the 'Switch Mode' button and you'll be taken to a new area of the admin dashboard, which hosts the editing, inviting and reporting tools for the new survey tools.

The Library > Draft Content area has a similar look & feel to the current draft tests menu layout.

There are Draft Questions:

Draft Modules:

And Draft Surveys:

Creating a survey follows the same logic and authoring process as the existing KS Assessments.

Questions

There are 4 types of question to choose from. You have a 3,000 character limit on question text:

Free Comment

This is a free text question, where the user can enter any text to an open-ended question.

There are no additional settings or inputs required, after the main question text has been entered.

The usual meta tags can be added at step 3, to help content management later on.

Yes or No

This is a straightforward yes or no question, where the user can enter a direct response to a closed question.

There are no additional settings or inputs required, after the main question text has been entered.

Multiple Choice (Select one)

This is a multiple choice question, where the user can enter one valid answer option.

Enter your answer options at edit step 2, after the main question text has been entered.

Multiple Choice (Select many)

This is a multiple choice question, where the user can enter one or more valid answer options.

Enter your answer options at edit step 2, after the main question text has been entered.

Modules

Once created, you can group questions of a similar theme into a survey module.

Select questions from your library and use the green '+' tool to add them to your module.

The usual meta tags can be added at step 3, to help content management later on.

In the survey UI, questions from each module will display on separate pages. i.e. if you have 3 modules assigned to a survey, then it will be a 3-page survey.


Surveys

Once created, you can assign one or more modules to your new survey.

Select modules from your library and use the green '+' tool to add them to your survey.

Add an introduction or welcome message and survey instructions at edit step 3, 'Survey settings'.

The usual meta tags can be added at step 3, to help content management later on.

When you have created your survey, you can capture a unique URL or a unique survey code, which can be used for inviting users to complete your survey later on.


Inviting users to take a survey

You have 3 options for inviting your users to complete a KS survey.

The first option is when you want to capture a list of users who have participated in your survey. Options 2 and 3 are for anonymous surveys, where you do not need to capture a specific record of users who have completed your survey.

Invite Users Page

Similar to the KS assessments invite process, go to the Invites > Invite Users page of your dashboard and add your users at the top of the page.

You can see a history of survey invites and statuses on the Invites > History page of your dashboard.

Unique URL

Capture the unique URL for your survey (from the section at the bottom of the survey summary page) and email your team with instructions about your survey and include the link to the survey in the body text of your mail.

Unique Survey Code

Capture the unique survey code for your survey (from the section at the bottom of the survey summary page) and email your team with this link:
https://online.knowledgesmart.net/Survey/SurveySelect.aspx.

They just need to enter the survey code to begin the survey.

Survey UI

The KS survey user interface (UI) is mobile responsive and works equally well on desktop, tablet or mobile screens.

To begin, go to the survey start page, read the instructions and hit the Continue button.

Answer the questions on the screen, by selecting the relevant answer boxes, or by typing answers to free text questions.

At the end of the survey, a simple answer summary page displays.

Click 'Finish survey' to exit the survey.


Hybrid Assessment & Survey

KS admins have the option to create a hybrid test & survey, by appending a survey at the end of a standard KS test.

Go to test edit step 4, 'Test settings' and look for the survey dropdown at the bottom of the screen. Select the survey to be added and click 'Finish' to save your changes.

Now, when a user completes their assessment, they will see a transition page, which takes them to their survey. When the survey has been completed, their test report will then display, as usual.


Survey Results

To review survey responses and charts, go to the Results > Data page. You will see a list of completed surveys in the 'Survey Results' area.

Click on a survey name to view a detailed summary of responses and charts for that particular survey.

Click the 'Export to csv' tool, to create an export of your survey responses, for additional analysis.

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