Saturday, 11 January 2014

Knowledge Trax - A New Approach

This is one of the best approaches to skills assessment and custom training that we have seen.  It's called Knowledge Trax and it combines best practice for assessment, online & class based training and service delivery.

Knowledge Trax breaks this process down into 6 simple steps:

1. Assess
2. Analyze
3. Prescribe
4. Educate
5. Re-assess
6. Refine

Here's a detailed summary of the Knowledge Trax process, to help customers measure and improve performance and productivity.

Discovery begins with a kick-off meeting where we help you identify technology, workflow, and organizational structure, along with staff roles and responsibilities.

Next, we’ll conduct a skills assessment, which includes assessment management, building role-based assessment or creating custom assessments based on your needs, and develop custom questions based on your company’s workflow. Our management of this process ensures that all required assessments are conducted and you are able to track who within your organization has and has not taken the assessments.

In this step, we will analyze your assessment results and build an education plan that combines instructor-led classroom training, instructor-led online training, and pre-recorded self-paced online training. We will then deliver and review this plan with you.

In the Execution phase, the Knowledge Trax team delivers the training based on the approved education plan. And because these plans are based on the unique needs of your company’s staff and roles, your team may be involved in instructor-led classroom training at one of our facilities or online training.

In this phase, we conduct an initial post assessment which will identify areas for ongoing training needs, ongoing refresher training, or gap training. Based on your staff’s individual needs, we’ll deliver the training in the method that best fits them.

Take a look at this video which tells you more about the Knowledge Trax process.

Knowledge Trax partners with KnowledgeSmart and Global eTraining to deliver a complete customer experience.


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