KS user passwords

This query comes up from time to time, so I thought it worth documenting on the KS blog.

Some invite mails contain a username and password, but others do not.  Why is this?

The answer is pretty straightforward.  The KS system appends a username and password on invite mails for regular users (i.e. non-admins).  Further, if a user receives two or more test invites in close succession, the latter invite(s) will overwrite the password(s) from earlier mails. Which means they need to use the most recent password for all active test sessions.

All users can re-set their KS password at any time, by clicking the 'Forgot details' link on the KS dashboard login page, which takes you here.

Enter your KS username and the system will email a new password.

System admins can set their own password, so the KS system does not include usernames and passwords on test invite mails for administrators.

KS admins can set their own password, by logging in to their KS dashboard and selecting the 'Change password' link.

Copy the original password into the first field, then confirm your own password and save the changes.

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KS Help Notes_Admin 05_Passwords

CHANGING A KS PASSWORD

When you are assigned your initial password by the KS system, it is generated by a software program. Consequently, it is a random series of characters and numbers. When you first log in to your dashboard, we suggest you change your system generated password, to one of your own choosing, as follows:

Hit the Change password link, top right of your dashboard page. Copy & paste your system password in the first box. Enter your own password in box 2 and repeat in box 3. Then hit the Change password button – and you're done!

RE-SETTING A KS PASSWORD

If you forget or lose your KS password, you have the option to re-set the password at any time. Go to the login page (https://online.knowledgesmart.net), hit the Admin Dashboard button and click the Reset password link underneath the Log in box.

This takes you to the password re-set page. Type in your KS username and hit Submit.  You will be sent a new password to your registered email address.

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